Privacy Policy

1. Introduction

PetPals UK ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us.

Please read this Privacy Policy carefully. By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register an account with us
• Sign up for our newsletter
• Place an order
• Contact our customer service
• Participate in promotions or surveys

This information may include:

• Name
• Email address
• Postal address
• Phone number
• Payment information

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address
• Browser type
• Operating system
• Referring URLs
• Pages viewed
• Time spent on pages

3. How We Use Your Information

We may use the information we collect for various purposes, including to:

• Process and fulfill your orders
• Provide customer support
• Send you promotional emails (if you've opted in)
• Improve our website and services
• Analyze usage patterns
• Prevent fraudulent transactions
• Comply with legal obligations

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. You can manage your cookie preferences through our Cookie Consent tool. For more information, please see our Cookie Policy.

5. Sharing Your Information

We may share your information with:

• Service providers who help us operate our business (payment processors, shipping companies, etc.)
• Marketing partners (with your consent)
• Legal authorities when required by law

We do not sell your personal information to third parties.

6. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Right to access and receive a copy of your data
• Right to rectify or update your data
• Right to delete your data
• Right to restrict or object to our processing of your data
• Right to data portability

To exercise these rights, please contact us at [email protected].

8. Children's Privacy

Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date, and the updated version will be effective as soon as it is accessible.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: [email protected]

Address: 123 Pet Street, London, SW1 2AB, United Kingdom

Phone: +44 20 1234 5678